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Iowa State University Public Safety Dispatcher I in Ames, Iowa

Position Information:

Position Title:Public Safety Dispatcher I

Job Group:Merit

Required Minimum Qualifications:• Any combination of clerical education or experience and/or college or university level course work which is equivalent to two years of full-time employment.

Preferred Qualifications:Experience working as a public safety dispatcher.

Experience working in a fast-paced environment, managing multiple tasks effectively.

Bachelor’s degree

Job Description:

The Department of Public Safety at Iowa State University is seeking candidates for a Public Safety Dispatcher I. Under general supervision, this position provides communications of a public safety nature for university police and other departments as well as surrounding law enforcement agencies and emergency response agencies utilizing multi-frequency radio, computer systems, telephone, TDD (telecommunications device for the deaf), and personal contact. In addition, this position is responsible for monitoring university emergency phones and multiple alarm systems.

The duties of this position require:

  • Ability to perform multiple tasks at one time and to remain calm in stressful situations.

  • Ability to enter and retrieve data from a computer terminal, PC or other keyboard device with speed and accuracy.

  • Ability to communicate effectively and coherently over law enforcement radio channels while initiating and responding to radio communications.

  • Skill in using equipment such as multi-frequency radio, teletype, telephone, TDD and computers.

  • Skill in communicating with members of the public and departmental staff both orally and in writing.

During training, this position will rotate through all shifts. At the conclusion of training, the employee will be assigned to a specific shift. Days off will be determined by shift assignment. Dispatchers are expected to work extra hours whenever large events are held on campus. This includes home football games, political events, Iowa Games, etc. Dispatchers are also expected to report to work during times of major disturbances or disasters on campus.

Other Requirements:

  • Must achieve certification in IOWA/NCIC (National Crime Information Center) System within 6 months of employment.

  • Must attend 40-hour training course at Iowa Law Enforcement Academy within one year of employment.

  • Must pass Criticall Testing, which screens for the basic skill set needed to perform the job.

    Iowa State University Police Department employees will support the Department’s vision and mission by operating in a fair, unbiased manner, which respects the rights and dignity of all individuals. Department employees’ everyday actions are guided by the Department’s values of Respect, Integrity, Caring, Honor, Excellence and Service (RICHES) and be grounded in the highest ethical and professional standards. Department employees are expected to work in partnership with the campus and area communities to provide leadership in solving community problems, preventing crime and providing a safe environment to fulfill the mission of the University. Employees will strive for excellence in fulfilling the Department’s Mission and Vision Statements, values and goals.

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:7591a

Application Instructions:

Apply for this position by clicking on “Apply” and completing the Merit Employment Application. Please be prepared to enter details about your education and work history. If you have questions regarding the application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Original Posting Date: August 10, 2021

Posting Close Date:September 20, 2021

Job Requisition Number:R5908

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