Job Information
Iowa State University Instructional Technology Specialist II in Ames, Iowa
Position Title:Instructional Technology Specialist II
Job Group:Professional & Scientific
Required Minimum Qualifications:Bachelor’s degree and 2 years of related experience
Preferred Qualifications:• Degree in Computer Information Systems, Management Information Systems, Computer Science or closely related field
• Experience teaching or supporting instruction in higher education
• Experience communicating with stakeholders with varying technical knowledge
• Experience evaluating learning and teaching technologies
• Experience with learning management systems (i.e., Canvas) and enterprise technologies (i.e., MS Office, ServiceNow)
Job Description:
Summary
Iowa State University’s Center for Excellence in Learning and Teaching (CELT) is seeking to fill the position of Instructional Technologist II. As a part of the CELT Faculty Support team, this position will collaborate on testing, installing, implementing, and maintaining centrally-supported learning technologies.
About the job: Detail-oriented and technology savvy, an individual in this position will:
Provide ticket and phone support in response to instructor inquiries.
Solve tickets escalated from Tier 1 (helpdesk).
Strategically communicate with vendors of centrally-supported technologies.
Analyze and interpret data to improve the use and management of centrally-supported technologies.
Manage, test, and advise on the deployment of technical features.
Communicate necessary fixes, updates, features, and services to the CELT Faculty Support leadership.
Document internal processes, policies, and procedures. Create custom documentation for internal audiences (sub-account administrators, etc.).
Create internal and external knowledge databases for supported technologies.
Participate in CELT internal and external committees.
May help to administer the institutional learning management system.
About you: Our ideal candidate will have:
Attention to detail.
Excellent computer skills. Experience with Microsoft and/or Apple OS and applications, Canvas Learning Management System, and learning technologies.
Excellent oral and written communication, organizational, and time management skills.
Ability to provide meaningful insights and assist in making complex decisions.
Analytics, with excellent problem-solving skills.
Positive attitude and strong customer service skills.
Ability to work under deadlines and move projects forward.
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.
Level Guidelines• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems• Responds to a broad range of inquiries and requests• May provide training and/or direction to lower-level staff• May lead projects of moderate scope and complexity• Provides guidance to students
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS807
Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.
Original Posting Date: April 16, 2024
Posting Close Date:May 1, 2024
Job Requisition Number:R14458
By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.